Data residency and retention
(Updated: )Moonlock minimizes data storage and retains only what’s necessary for maximum functionality, efficient diagnostics, or undisputed compliance.
- Data residency: Any collected data is stored on secure servers in regions compliant with international data protection laws.
- Retention Periods:
Diagnostic and telemetry data: Retained only as long as needed for product improvement (typically 12 months).
Support and compliance requests: Kept for the duration required by law or for customer service follow-up.
User-identifiable data: Stored only if you’ve explicitly provided it (e.g., for support), and deleted upon request.
Moonlock follows a data minimization principle. Thus, it is only upon your permission that we collect only the data that is critical for refining the product performance.
